VOIP (Cloud Calling)
Cloud calling that just works anywhere your team is—designed, migrated, and operated by RTS. We build professional call flows, port numbers without drama, enforce e911, and tune quality end-to-end so callers consistently reach the right person.
Smart call flows & IVR
Time-of-day routing, multilingual menus, hunt groups, overflow, after-hours rules, voicemail-to-email.
Teams / Zoom native calling
Live inside Microsoft 365 or Zoom with click-to-dial, presence, shared mailboxes, and role-based admin.
Porting, e911 & compliance
We handle number porting, caller-ID labeling, e911 readiness, and optional call recording/retention.
Quality tuned at the network
VLAN isolation, QoS for RTP, firewall/SBC rules, and WAN settings to keep calls clear at peak usage.
Analytics leaders can use
Queue time, missed calls, and service levels at a glance—align staffing to real demand.
One team, predictable costs
We design, migrate, train, and operate—no vendor ping-pong, just phones that work.
Full-stack setup, tuned for voice quality
We handle the end-to-end build so you don’t have to juggle vendors. Numbers are ported and labeled, e911 is compliant, caller ID is correct, and greetings match your brand. Behind the scenes we prepare your network for voice: VLANs for isolation, QoS to prioritize RTP, firewall/SBC rules, and WAN settings that keep calls clear even during peak usage. Prefer a classic PBX feel? We’ll host and manage it in the cloud.
Zero-drama migration and measurable results
We start with quick discovery, map current numbers and paths, then pilot the new flows with a small group before cutover. On go-live, we monitor quality and usage, adjust routing with real call patterns, and train admins on day-to-day changes. Within the first month most teams see fewer missed calls, faster time-to-answer, clearer audio on desk and mobile, and reporting that finally matches staffing to demand.
Ready to modernize your phones?
Get a no-cost assessment with quick wins and a clear migration plan.